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Malecón de Mazatlán
Sin.
Mexico

+52 (669) 982-1100

#1 Boutique Hotel in Mazatlan, Mexico

Policies

Casa Lucila Hotel Boutique has answers to some of the most frequently asked questions about check in times, age limits, amenities, and more.

Reservation & Cancellation Policy

DEPOSITS AND PAYMENTS
Forms of Payments Accepted: Visa, MasterCard, American Express and Cash. Room rates do not include applicable state and local taxes. Personal checks cannot be accepted as a form of payment - no exceptions. Minimum night stay restrictions may apply. A personal credit card must be presented upon check-in for all incidental expenses.

CANCELLATION POLICY
Cancellations made at least 7 days prior to the guest's arrival date will result in a full refund. Cancellations made less than 7 days of the guest's arrival date will result in a forfeiture of total deposit amount.  All reservations submitted within 7 days of arrival are also non-refundable at the time of booking.

ARRIVALS AND DEPARTURES
Check-in time: 3:00 PM
Late Check-in: If you anticipate arriving later than 6pm please call us to make arrangements for a late check-in.
Check-out time NOON

PARKING
Parking is available on the street across from the boutique hotel. Parking is at your own risk. Casa Lucila Hotel Boutique assumes no responsibility for theft, loss or damage to your vehicle or any articles contained within. There is no private parking on the hotel property.

SMOKING
Casa Lucila Hotel Boutique is a non-smoking property. Smoking is not permitted inside Casa Lucila Hotel Boutique. Guests found smoking inside the rooms/property will incur a cleaning fee.

CHILDREN
Children at the age of 15 and older are welcome. We accept younger children only when the party books the entire hotel and takes total responsibility for their safety and well-being. The hotel is not designed for children without supervision, and we do not provide the required services. 

PETS
Regrettably, pets are not allowed inside hotel property. Please make arrangements to board your pets before your arrival.


Privacy Policy

We respect your privacy. We do not share, rent, sell, or otherwise use any personal information you have given us to any third party without your permission, except when required by law, subpoena or other legal process or in order to protect the safety of the public. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented. Since this policy may change over time as we modify or expand our services, we suggest that you check from time to time in order to understand how we treat your personal information. Your use of this website and its services constitute your agreement to the terms of our privacy policy. If we decide to change those policies, we will post those changes on this page so that you are always aware of what personal information we collect, how we use it and under what circumstances we disclose it. Your continued use of this website and its services constitute your agreement to any such changes. We will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. We will use this information in order to customize and enhance the services it offers its customers. Examples of such information are: name, age, gender, business, home or postal address, e-mail address, phone numbers, and travel preferences. We may share non-personal aggregate, or summary, information regarding its customers with partners or other third parties, but we do not sell or share any information at the individual customer level.


Using Technology: Non-Personal Information Collected - We use Google Analytics to collect non-personal information about you.
Device Information. We may collect non-personal information about the computer, mobile device or other device you use to access Casa Lucila Hotel Boutique, such as IP address, geolocation information, unique device identifiers, browser type, browser language and other transactional information.
Analytics, Log Files and Reading History - Certain information is gathered automatically and is stored in log files. The information collected may include Internet protocol (IP) addresses (the region and/or general location where your computer or device is accessing the Internet), computer browser type, operating system and other information about the use of our website, including a history of the pages viewed.

 
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